Free Shipping
on all orders over $17.99
Add to your cart
Cart subtotal
View cart ()

Return & Refund Policy

What is Vooknu's return policy?

If the product is out of stock and cannot be shipped, we will take the initiative to cancel the order and refund it in full. If the product has been shipped, we cannot cancel the order.

Returns (if applicable)

We accept return on products. Customers  has the right to apply for return within 14 business days after the receipt. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 business days.

What should i do if i receive the wrong order or items?

If you have received an item that you did not order or somebody else's order entirely, please contact us as soon as possible.

To help our Customer Support Team to know what problem you have, please kindly attach some clear photos of the incorrect order or items you have received.

Perceived color differences due to the display settings of your computer monitor are not grounds for an exchange or refund.

What to do if the refund is overdue or lost?

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at daldisticj@gmail.com.

Return Address: Room 1502,Chung Kiu Commercial Building,51 Shantung Street,Mongkok,Kowloon,Hong Kong.

Phone: +852 56129369

 

 

 

 

 

Buy More & Save More
COUPON
$10.00
Buy $69.00 save $10.00
COUPON
$15.00
Buy $89.00 save $15.00
COUPON
$20.00
Buy $119.00 save $20.00
COUPON
$35.00
Buy $169.00 save $35.00
Go To Buy
*Discounts would automatically apply and couldn't be combined with promotion codes